A lawsuit filed in Illinois in 2018 also alleged, “various LG refrigerator models contain a defect in the compressor which renders them unusable.” That case was voluntarily dismissed. The failure typically happens in about … “The settlement resolves a pending lawsuit about alleged refrigerator cooling issues,” says John Taylor, senior vice president of LG Electronics USA. For details on how you can file a claim, see “How to Know If You’re Covered by the Settlement,” below. The deadline to file a claim for a past cooling issue is Jan. 11, 2021. The settlement covers 31 models. The lawsuit says that the cooling problem stems from a defect that’s causing the linear compressor – the part that’s responsible for cooling the refrigerator – to fail. My refrigerator the LG-LFXC24796S just went out on Saturday. A sample of these complaints can be seen below [sic throughout]: Yes; however, that class action ended in a settlement that only covered fridges purchased before January 29, 2014. You can also email a completed claim form to LG or mail the company a physical copy of the form. A class action lawsuit has been filed against LG Electronics alleging a defect is causing some of its fridges to stop cooling. This claim form is for LG Refrigerator owners who have experienced a No-Cooling Event, as described in the Notice of Proposed Class Action Settlement. This lawsuit is brought by owners of LG Refrigerators who allege the LG Refrigerators have a defect that causes them to stop cooling. Consumer Reports has no financial relationship with advertisers on this site. Consumers who own a covered model manufactured between Jan. 1, 2014, and Dec. 31, 2017. It is alleged that the compressors fail on the refrigerators within the first ten years of use. You may be eligible for benefits from LG as a result of a class action settlement. When this happens, the fridge will start to warm and food will begin to spoil. We were very excited and sadly warned by a family member not to buy LG. That's the allegation in a lawsuit filed against the appliance giant. You can obtain these benefits by submitting an Enhanced Warranty Claim Form (PDF) or contacting LG. That’s the reason for the new lawsuit – to help get compensation for those who purchased their fridges after January 2014. LG has something unique to offer refrigerator buyers: the linear compressor. LG says the case has no merit, but declined to comment on the lawsuit beyond that. When a refrigerator’s compressor fails, the refrigerator is unable to cool and freeze food and other contents and may shut down entirely. According to the LG fridge class action lawsuit, LG uses a different kind of compressor than most refrigerators and advertises the benefit of their compressor. Head over to our blog to read a breakdown of the settlement and what it may mean for consumers. My Kenmore Elite Refrigerator stopped cooling so had a repair guy out and he said it was the compressor. So many people have been having compressor issues that LG is now facing a class action lawsuit. Connect with friends faster than ever with the new Facebook app. After some research, Channel 3 learned that LG has recently been hit with a class-action lawsuit by a Pennsylvania firm, alleging that some of their refrigerator compressors are defective. According to the class-action suit, the issues with LG’s refrigerators stem primarily from a problem with the linear compressor that the company uses. A faulty compressor means the refrigerator is not able to stay cold thus causing loss of food. For more information on the compensation options, see the settlement website. I said I was not worried. The problem had to do with the doors detaching and allow potential injury and hazards to their owners.The Liebherr company voluntarily chose to recall these models after having received report of 13 doors detaching. LG Refrigerator Class Action Lawsuit Girard Sharp filed a class action lawsuit against LG on behalf of US consumers who purchased LG refrigerators equipped with linear compressors. If your refrigerator seems to be running but not cooling at all, most likely LG famous linear technology compressor is shot or there is a refrigerant leak somewhere in a sealed system (compressor, evaporator, condenser). As part of the settlement, LG is providing qualifying consumers with up to $3,500, depending on the problems they experienced, as well as an extended five-year warranty (from the purchase date) and enhanced customer care program for any future repairs related to the problem. The suit says that the tubing is “prone to corrosion and pitting” and that small holes can develop, which can cause leaks and allow air to enter. Consumer Reports is an independent, nonprofit organization that works side by side with consumers to create a fairer, safer, and healthier world. LG Recall/Electronics and Kenmore Elite® Gas Dryers: About 21,000 units were affected that were manufactured by LG Electronics, Inc., of South Korea. Allegedly, these compressors possess a more efficient mechanism that is “up to 25 percent quieter” than traditional compressors and possesses other attractive attributes. Consumers claim the refrigerators have a defective compressor, which makes them “prone to repeated cooling breakdowns.” Click here to see if your refrigerator model is part of the class action lawsuit settlement. LG Settles Class-Action Lawsuit Over Refrigerator Compressors. ClassAction.org is a group of online professionals (designers, programmers and writers) with years of experience in the legal industry. In addition to the variable control capability of the Digital Inverter Compressor, we are able to achieve a higher humidity in the refrigerator space. The refrigerators at issue contain linear compressors, which were supposedly meant to make the fridges more reliable and durable. This current refrigerator recall covers around 2,700 Liebherr counter depth (24 inch width) built-in single door and side by side refrigerators. Two months of a warm nonfunctioning refrigerator. LG Settles Class-Action Lawsuit Over Refrigerator Compressors What if I own a covered model but haven’t had a problem? It is usually the discharge valve in the compressor that is the first to go, as it is the weakest component. What is the Enhanced Customer Care Program? Lawsuits: LG Refrigerators Fail due to Linear Compressor Defect. https://www.classaction.org/lg-refrigerator-linear-compressor-failure-lawsuits We work closely with class action and mass tort attorneys across the country and help with investigations into corporate wrongdoing. Further, a lawsuit could force LG to come up with a fix for the problem. Plaintiffs Shannon Marriot and Michael Wasle both bought Kenmore Elite branded refrigerators in 2016. Plaintiffs allege that in LG’s refrigerators, the linear compressor and related parts are defective, causing the compressor to fail. Payments will be sent to qualifying consumers once the settlement receives final approval from the court. A class action lawsuit could help consumers get money back for repairs performed on their fridges and any food they lost because of the compressor issue. I bought an LG refrigerator January 2019. On January 10th, the technician came back out to make an adjustment to the refrigerator and check on the status. For many consumers, however, the refrigerators have stopped working within 36 months of use in what one news outlet calls a “pandemic of dying fridges.”. LG Refrigerator Compressor Defect Investigation Girard Sharp has filed a class action lawsuit against LG on behalf of US consumers who purchased LG refrigerators equipped with linear compressors. So many people have been having compressor issues that LG is now facing a class action lawsuit. LG is also extending the warranty for all settlement class members to five years from the purchase date and providing them with its Enhanced Customer Care Program (details below). There’s more information online regarding the LG compressor problem. In the settlement agreement (PDF), LG maintains that the refrigerators are not defective and denies any wrongdoing. The settlement applies to owners of certain LG refrigerators manufactured between January 1, 2014 and December 31, 2017. The compensation options vary depending on the number of so-called “no-cooling events” you’ve experienced, how long repairs took, and whether you can provide proof in the form of receipts, repair invoices, photographs, or other documents. Copyright © 2020, Consumer Reports, Inc. Like us on Facebook to see similar stories, 'It isn't the same': Cities host muted MLK Day celebrations after year of loss for many Black Americans, Democrats haunted by ghosts of Obama’s DNC. So the refrigerator stops cooling," said Grille. So, even though their refrigerators were “fixed,” several of the plaintiffs later noticed that food was again going bad and that their fridges weren’t keeping cool. Because of this “air leakage,” the refrigerant that moves from the evaporator to the condenser generates excess pressure that puts stress on the compressor, according to the suit. The compressor can’t take this additional pressure, the suit says, and begins to fail. We noticed first because the freezer Friday night was leaking water by the water in the door. Before commenting, please review our comment policy. Show full articles without "Continue Reading" button for {0} hours. CR does not endorse products or services, and does not accept advertising. LG French-door and side-by-side refrigerators often perform well in our lab tests, but our 2019 member survey shows that LG French-doors and side-by-sides only receive Good ratings for predicted reliability. We bought the entire LG kitchen sweet. A significant class action settlement has been reached involving certain model LG refrigerators consumers purchased between January 1, 2014, and December 31, 2017. The compressor is an important piece to the system that moves warm air out of your refrigerator. True flush Four-Door with cabinet height freezer… A faulty compressor means the refrigerator is not able to stay cold thus causing loss of food. I requested LG reimburse me and take away refrigerator. According to the settlement website, this program will provide faster repair service, an increased number of service technicians, and additional compensation. Will most likely need to accept loss and purchase another brand of refrigerator and pay for removal of this nonfunctioning refrigerator. Microsoft may earn an Affiliate Commission if you purchase something through recommended links in this article. Please note: The class action lawsuits against LG for linear compressor failures beginning in 2018 have resulted in some negative reactions to LG and the linear compressor, which we will respond to below. Qualifying consumers can receive a minimum of $500 up to the purchase price for three or more “no-cooling events,” a minimum of $400 up to the purchase price for delayed repairs of more than 30 days, and up to $3,500 for property loss with proof. The final approval hearing is set for Dec. 15, 2020, at the U.S. District Court for the District of New Jersey. Was told the brand-new refrigerator does not qualify for a refund. According to Amey Park, one of the lawyers representing the plaintiffs, the lawsuit alleged that almost 1.6 million LG refrigerators might stop cooling because of compressor-related problems anywhere from a few months to a few years into ownership. Investigating a potential class action lawsuit against Kenmore for defective refrigerators. The program will last at least three years. A settlement has been reached to put an end to a proposed class action filed in 2019 - and more than 1.5 million LG customers may be included. Our 2019 survey shows that LG French-doors are an outlier for compressor problems, with 8 percent of LG French-doors in our sample having such problems, compared with 3 percent of refrigerators overall. Hazard: The gas valve in the recalled dryers can fail to shut off properly, continuing to heat the dryer and its contents after the drying cycle is complete. DRF425300AP Dacor 42" Four Door French Door Refrigerator - Custom Panel …food fresher longer by preventing the mixture of moist refrigerator air with the dry freezer air. New cases and investigations, settlement deadlines, and news straight to your inbox. Feel stuck. Attorneys are looking into whether certain GE, Bosch and Electrolux refrigerators are suffering from the same defect that was alleged in the lawsuit against LG. If your refrigerator has stopped cooling but you can’t provide proof, you can still file a claim with a statement under oath and receive up to $450 for repairs and property loss. TO RECEIVE PAYMENTS RELATED TO LG REFRIGERATOR COOLING ISSUES INSTRUCTIONS. Some consumers who had this problem have reportedly been forced to “live out of coolers” or prematurely replace their fridges. If you own an LG French-door or side-by-side refrigerator manufactured between Jan. 1, 2014, and Dec. 31, 2017, you might be entitled to up to $3,500 in compensation as part of a class-action lawsuit LG settled last week. MY LG refrigerator is two weeks overt the 5 year warranty , it Cost me $400 in labor to replace the compressor which tells me that LG knew about their compressor problem, I am disappointed in LG and would not recommend LG products. According to Park, LG will also be sending prequalified claim forms to certain customers in its records. and last updated 3:40 PM, Nov 29, 2018 There’s currently a class action lawsuit filed in an Illinois federal court against LG over faulty refrigerator compressors. “Compared to other refrigerators we rate, it is, therefore, middling in terms of reliability.”. “Simply put, we agreed to the settlement to avoid further litigation costs and in the interest of customer satisfaction.”. Even with the settlement, LG has allegedly continued to sell the same defective fridges despite knowing about the issue with the compressors. “The settlement resolves a pending lawsuit about alleged refrigerator cooling issues,” says John Taylor, senior vice president of LG Electronics USA. ... as there was (is?) That's all the "class" LG has, to be honest with you. You will also receive the benefits through Sept. 22, 2021, even if your warranty, or the extended five-year warranty, has already expired. a class action lawsuit regarding LG compressors. If you wish to exclude yourself from the settlement so that you can bring another lawsuit against LG related to this problem, or comment on or object to the settlement, you have until Nov. 23, 2020. We spoke with LG and they scheduled a different repair company, Advanced Appliance, to come out on January 6, 2020 to replace the compressor and filter again. I have a washer & dryer the washer went out at three years, likely I bought a third party warranty . The class action lawsuit against LG features several of the “thousands of complaints” about the refrigerators failing. LG refrigerators have been failing "en masse. " You can file a claim by going to the settlement website and filling out a claim form. It is alleged that the compressors fail on the refrigerators within the first ten years of use. Our surveys also look at refrigerator problems that arise, including compressor problems. LG refrigerators come with a five-year warranty for cooling (sealed) system components and a 10-year parts and five-year labor warranty for the linear/inverter compressor. July 9, 2019 Last Updated on September 9, 2020. That suit claimed that the tubing of the fridges’ evaporators is prone to corrosion and can develop small holes. Other outliers for compressor problems include 9 percent of Bosch side-by-sides, 8 percent of Kenmore French-doors, and 8 percent of Electrolux side-by-sides. With adequate documentation and at least one “no-cooling event,” you can receive up to full reimbursement for parts and labor, up to $1,000 for unsuccessful repairs by LG and its authorized repair providers, up to $1,000 for delayed repairs, up to $3,500 for property loss, and up to $650 for replacement of the refrigerator. According to the lawsuit, the problem starts in the tubing of the evaporator, a part that works in conjunction with the linear compressor. For anyone that doesn't know, if you have an LG French door refrigerator/freezer, they are currently involved in a class action lawsuit. The Enhanced Customer Care Program is a dedicated customer service program for consumers who have these refrigerators and continue to experience cooling issues during the extended warranty period. If you own a covered model but have yet to experience cooling issues, you are still eligible to receive the extended five-year warranty and the Enhanced Customer Care Program as long as a “no-cooling event” occurs within five years from the purchase date. the problem starts in the tubing of the evaporator, the tubing is “prone to corrosion and pitting” and that small holes can develop, official LG refrigerator compressor settlement website. Said it would be $1,200 to fix. Even if the fridges are serviced, they will likely fail again within two years because LG technicians are allegedly using the same defective parts in repairs. LG installs a specific type of compressor into their Kenmore refrigerators that is made from parts that don’t last, the class action lawsuit alleges, and are eventually fixed with the same parts, which doesn’t solve the initial problem. "Really the entire product fails. 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